Mencare cares about your privacy. We therefore only process data that we need for (the improvement of) our services and we will carefully handle the information that we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to firstname.lastname@example.org or physical address:
Lekdijk Oost 16E-131
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
About the data processing
Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and to whom the data is accessible.
We purchase web hosting and email services from Skyberate. Skyberate processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use
of the services. This is not personal data. Skyberate has appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Skyberate is under the agreement to confidentiality.
Email and mailing lists
We use the services of Skyberate for our regular business e-mail traffic. This party has appropriate technical and organizational measures in place to prevent abuse, loss and corruption of your and our data as much as possible. Skyberate has no access to our mailbox and we treat all our email traffic as confidential.
For handling (part of) the payments in our store, we use the platform of Mollie. Mollie processes your name, address and city details and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data in order to further improve services and, in that context, share (anonymized) data with third parties.
All of the above guarantees regarding the protection of your personal data are also apply to those parts of Mollie’s services for which it engages third parties. Mollie will not retain your data for no longer than is permitted under the statutory time limits.
We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur you are required to provide a name and email address. WebwinkelKeur shares this information with us so we can link the review to your order. WebwinkelKeur also publishes your name on their own website.
In some cases WebwinkelKeur may contact you to explain your review. In case we invite you to leave a review we share your name and email address with WebwinkelKeur. They use this information only for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. protect. WebwinkelKeur reserves the right to use third parties for the provision of services. We have given WebwinkelKeur permission to do so. All above mentioned safeguards regarding the protection of your personal data also apply to the apply to the parts of the service for which WebwinkelKeur uses third parties.
Shipping and Logistics
When you place an order with us, it is our job to get your package delivered to you. We use the services of PostNL to perform the deliveries. It is therefore necessary that we share your name, address and residence data with PostNL. PostNL will only use this data for the performance of the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.
If you place an order with us it is our job to deliver your package to you. We use the services of DHL to perform the deliveries. It is therefore necessary for us to share your name, address and place of residence with DHL. DHL uses this data only for the purpose of executing the contract. If DHL engages subcontractors, DHL will also make your data available to these parties. available to these parties.
Invoicing and Bookkeeping
Loorbach Financiële Dienstverlening
For our administration and bookkeeping we use the services of Loorbach. We share your name, address and residence data and details regarding your order. These data is used for the administration of sales invoices. Your personal data are transmitted and stored in a protected way, Loorbach has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. Loorbach is obliged to secrecy and will treat your data confidentially. Loorbach shall not use your personal data for other purposes than described above.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the task you provide. We do not use your data for (targeted) marketing. If you share data with us and we use these data – other than at your request – to contact you at a later date, we will ask you for your explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy under the terms of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our services further. These data (e.g. your IP address, web browser and operating system) are not personal data.
Cooperation with fiscal and criminal research
If the occasion arises, Mencare can be obliged by law to share of your data in connection with governmental fiscal or criminal investigations. In such a case we will be obliged to share your data, but we will do so within the possibilities that the law offers us to oppose this.
We will retain your data for as long as you are a client of ours. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us we will If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we must invoices containing your (personal) data, we will therefore keep this data for as long as the applicable These data will therefore be retained for as long as the applicable term lasts. However, employees will no longer have access to your client profile and documents that we have produced as a result of your instructions.
Pursuant to applicable Dutch and European legislation, you as the data subject have certain rights with with regard to the personal data processed by us or on our behalf. Below we explain what your rights and how you can exercise these rights. In principle, in order to prevent abuse, we will send Copies and copies of your data will only be sent to your e-mail address already known to us. In the event that you send the In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identification. We keep a record of completed requests; in the event of a forgetfulness request we administer anonymous data. All copies and transcriptions of data will be sent to you in the machine-readable data format that we use within our systems. You have the right at all times to submit a submit a complaint to the Authority for the Protection of Personal Data if you suspect that we are using your personal data in an wrong way.
Right of inspection
You always have the right to see the data that we process (or have processed) and which relate to your person or can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record, together with a list of the processors who hold this data, stating the category under which we have stored it.
Right to rectification
You always have the right to have the data that we process, or have processed, and which relate to your person or can be traced back to that person, rectified. or can be traced back to you, to have them corrected. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted we will send you a confirmation at the e-mail address known to us that the data has been amended.
Right to restriction of processing
You always have the right to restrict the data that we process (or have processed) that relate to your person or can be reducible, to restrict the data we process. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted We will send you a confirmation at the e-mail address we have on record that the data will no longer be processed until you lift the restriction. will no longer be processed.
Right of portability
You always have the right to have the data that we process (or have processed) and that relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the email address we have on record, copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties. In all likelihood we will be able It is likely that in such a case we will no longer be able to continue providing our services, because the secure linking of data files is no longer possible. interconnection of data files can then no longer be guaranteed.
Right to object and other rights
You have the right to object to the processing of your personal data by or on behalf of Mencare. By or on behalf of Mencare. If you object, we will immediately cease the data processing pending the resolution of your objection. pending the settlement of your objection. If your objection is well-founded, we will make copies and/or of data that we process (or have processed) to you and then permanently discontinue processing. U also have the right not to be subjected to automated individual decision-making or profiling. processing. We do not process your data in such a way that this right applies. If you believe believe that it does, please contact our contact person for privacy matters.
Through our website, cookies are placed by the American company Google, as part of the “Analytics” service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behaviour and share this data with Google. Google may use this information Google can interpret this information in conjunction with other datasets and thus track your movements on the internet tracking. Google uses this information to provide, among other things, targeted advertising (Adwords) and other Google services and products.
Cookies from third parties
Lekdijk Oost 16E-131
T +31 (0)30-2741132
BTW nr. NL862644677B01
Contactperson for privacy matters
Edwin van der Panne