FAQ

Promotional codes can be specific to dates, products or minimum total amount. All promotional offers, emails and sales, including the Favorites 10% off discount cannot be combined with any other offer and excludes all sale items. If you are experiencing an error with your promotional code please refer back to where you received it from and look for the following; Expiration Date, Excluded Brands, Spend Requirement. For questions or assistance with a promotional code please contact customer service 24/7.

Promotion codes work the same way as online coupons. Mencare customers that sign up for a free account regularly receive emails with discounts and promotional specials. If you would like to receive Mencare emails, please sign up for a free account and you will be added to our mailing list.

Yes we do, Dutch taxes apply on all orders (21% VAT). For business to business and wholesale we can ship tax free. Please contact us: info@mencare.com

At Mencarestore we take your security seriously and go above and beyond to protect your information. Your credit card information is transmitted to us through a highly secure SSL connection, which cannot be intercepted. Once in our system your credit card information is encrypted, meaning no one has access to that information at any time. We are under a strict quarterly security audit, and purge all credit card information after 60 days.

Your auto-checkout credit card information is encrypted and protected by a password for your security. To ensure your information is never stolen, your password decryption only shows a portion of your credit card information meaning that if your password is stolen your information is still safe in our system.

You may check the status of your order instantly with MENCARE’s convenient LOGIN. Also you will be given a track and trace code when ordered. If you still can’t find your package, please contact us. 

We provide tracking information in your shipment confirmation email that is sent out once your item has been shipped. You can also view this information online in your account under “Track an Order”.

If your order has not already been shipped, you may add or remove products from your order by logging into your account.

Once you have logged in, go to “Order History” then click the “Would you like to change this order?” link. You’ll be directed to a page that allows you to add or remove any item you wish. Or you can alway try calling us or send an email. 

If your order has not yet shipped, you may change your credit card information by contacting MENCARE : +31(0)30-2741132.

MENCARE will email a Shipment Confirmation that details your order and shipment date.

Delivery time will depend on the country you are from, usually shipment is between 1 and 6 days. With all shipping methods your tracking is available via your account online or by calling our customer service department.

This means that MENCARE does not currently have inventory for the item in question, in most cases that item in on order. If the item is on backorder, we will provide an “estimated” time of arrival (ETA), which is often dependent on the manufacturer.

MENCARE charges your credit card at the time your payment is completed.

If your order has not yet shipped, you may cancel your order by logging into your account. You can also alway try calling us or send us an email. 

MENCARE automatically holds your order until all items are in stock. If you would like your order split into two or more shipments you will be charged separate shipping fees. To arrange for a split-shipment, please contact MENCARE Customer Service via email at info@mencare.com or you may call: +31(0)30-2741132.

Lucky You! Once you have filled your cart with all of your beauty favorites go to check out. On page 3 of your cart under “Payment Information” select “Gift Card” instead of “Credit Card” in the payment toggle. Enter your gift card number and pin and select check out. If there is a balance due you will be asked to enter your credit card information as well.

No, store credits never expire. So while you’re thinking about it check out what’s new on MENCARE store!

At MENCARE all refunds are issued within 48 hours of the request, or product being received back to our warehouse. If you haven’t received your refund back from PayPal it may be because you used a credit card to make your payment. PayPal states on their site that it can take up to 30 days for the refund to appear on your statement. Please be patient, if you have additional questions feel free to contact the PayPal help department online at https://www.paypal.com/webapps/helpcenter/home.

You can send all orders back within 30 days of shipment. All package must be unopened en unused

To receive authorization for a return, please contact MENCARE Customer Service 24/7 at +31(0)30-2741132

All gift card purchases are final. Gift cards cannot be returned or exchanged. Non-refundable if lost or stolen.

If you cannot locate a previously ordered item, it may have been discontinued, repackaged, renamed, or replaced. Please contact MENCARE Customer Service via email at info@mencare.com

Although we cannot guarantee to provide individualized requests, we pride ourselves on offering samples from many of our leading brands. If you have a specific request, just make your wishes known and we’ll do our best to accomodate you.